Last updated: 2 November 2026

This Privacy Policy explains how Pokemon Cards Australia collects, uses, stores and shares personal information when you visit pokemoncardss.com.au, create an account, place an order, contact us or subscribe to updates. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

INFORMATION WE COLLECT
Depending on how you use the site, we may collect your name, billing and delivery address, email address, phone number, order and transaction details, account login information, messages you send us, and preferences you choose. When you browse the site, technical information such as your IP address, browser and device details, pages viewed and cookie data may also be collected.

HOW WE USE INFORMATION
We use information to process and deliver orders, manage accounts, provide customer support, communicate about an order, maintain site security, prevent fraud, improve our store, and send marketing emails if you have subscribed. You can unsubscribe from marketing emails using the link in the email. We may also use or disclose information where required or authorised by law.

ORDERS, PAYMENTS AND SERVICE PROVIDERS
Our store uses WooCommerce to manage shopping, accounts and orders. To complete an order, relevant details may be shared with payment providers, delivery services, website hosting and maintenance providers, security or analytics services, and email services. These providers may process information only as needed to provide their services to us. Payment details are handled by the payment option selected at checkout; we do not intend to store full payment card numbers on this website. The providers used and the countries where they process information can depend on the services active at the time. Some service providers may store or process information outside Australia. Where the Australian Privacy Act applies, we take steps required by law in relation to overseas disclosures.

COOKIES AND ANALYTICS
Cookies and similar technologies help the site operate, remember preferences, support shopping cart and checkout functions, maintain security and understand site use. You can manage cookies in your browser settings, although disabling some cookies may affect site features. Analytics and security tools may receive technical usage information to help us understand visits, improve the store and protect the site.

HOW LONG WE KEEP INFORMATION
We retain order and transaction records for as long as needed to operate the store and meet tax, accounting and other legal obligations. Account and support information is kept while needed for the purposes described above, unless a longer period is required by law or needed to resolve a dispute. Marketing details are kept until you unsubscribe or we no longer need them.

KEEPING INFORMATION SECURE
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

YOUR CHOICES AND PRIVACY REQUESTS
You may ask to access or correct personal information we hold about you, ask a question about our handling of it, or request that we stop sending marketing emails. Contact us through the Contact page on this website. We may need to verify your identity before responding. Some records may need to be retained where required by law or for legitimate business purposes.

COMPLAINTS
If you have a privacy concern, contact us through the Contact page and explain what happened and how you would like it addressed. We will review and respond to your complaint. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

CHILDREN AND CHANGES TO THIS POLICY
This store is intended for people making purchases with appropriate permission and supervision. We do not knowingly seek personal information directly from children without appropriate consent. We may update this policy when our practices or legal requirements change. The current version will be posted on this page with its updated date.

For questions about this policy or your information, please use our Contact page.