Last updated: 2 November 2026

These Terms and Conditions apply to your use of pokemoncardss.com.au and purchases made through Pokemon Cards Australia. By using the website or placing an order, you agree to these terms. Please read the product information and order details carefully before completing checkout.

OUR PRODUCTS AND LISTINGS
We aim to describe products, prices and availability accurately. Product images are for illustration and packaging or product details may vary by release. Pokémon Trading Card Game products may contain randomised cards; unless a listing expressly states otherwise, a particular card, rarity or result is not guaranteed. Availability can change, and an item is only confirmed as ordered after checkout is completed and we send an order confirmation.

ORDERS AND PAYMENT
You are responsible for providing accurate contact, billing and delivery details. Prices and any applicable delivery charges are shown during checkout before you place an order. Payment must be completed using an available checkout method. If a listing contains an obvious pricing or description error, we may contact you to confirm whether you wish to proceed at the correct details or cancel the affected order and refund any amount paid for it. We may decline or cancel an order where we cannot fulfil it, subject to your rights under Australian Consumer Law.

DELIVERY
We will use the delivery details supplied at checkout. Any delivery options, charges and estimates shown for your order apply to that order. Delivery estimates are estimates only and may be affected by carrier delays, weather, remote locations or other events outside our reasonable control. Please check your address carefully and contact us promptly if you notice an error.

CANCELLATIONS, RETURNS AND REFUNDS
If you need to change or cancel an order, contact us as soon as possible through the Contact page. We will let you know whether it can be changed before it is processed or dispatched. Nothing in these terms limits or excludes your rights under the Australian Consumer Law, including applicable consumer guarantees and remedies. If a product is faulty, damaged, not as described or otherwise covered by a consumer guarantee, contact us with your order details so we can assess and help with an appropriate remedy. Change-of-mind returns are subject to any returns policy displayed on the site or agreed for your order; statutory rights continue to apply.

ACCOUNTS AND WEBSITE USE
Keep your account credentials secure and tell us promptly if you suspect unauthorised use. You must use the website lawfully and must not interfere with its operation, security or other users. We may restrict access where reasonably necessary to protect the site or comply with law.

INTELLECTUAL PROPERTY AND THIRD-PARTY LINKS
Website text, branding, design and other materials are protected by applicable intellectual property laws. Pokémon and related names, characters and marks belong to their respective owners. References to third-party websites are provided for convenience; we do not control and are not responsible for their content or practices.

LIABILITY AND AUSTRALIAN CONSUMER LAW
Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control or by use of the website in a way that breaches these terms.

PRIVACY AND CHANGES
Our Privacy Policy explains how we handle personal information. We may update these terms by posting a revised version on this page. The version applying to an order is the version in effect when that order is placed, subject to any rights that cannot be changed by these terms.

CONTACT
For questions about these terms, a product or an order, please contact us through the Contact page on this website and include your order number where relevant.